Information we receive
We may receive your name, email address, telephone number, booking details, order details, delivery or collection information, messages and payment confirmation.
Villa Estella does not receive or store your full card number through the website. Payment information is handled by PayPal and your chosen payment provider.
How we use it
We use your information to answer enquiries, manage bookings, process and fulfil orders, provide shipment or collection updates, issue refunds, keep business records and handle customer concerns.
If you ask for launch or restock updates, we use your chosen contact details for those updates. You can ask us to stop at any time.
Services that help run the site
PayPal processes payments, Cal.com manages showroom bookings, and WhatsApp/Meta carries WhatsApp messages. These providers process information under their own privacy terms.
Our website and service providers may use essential cookies or similar technology needed for security, bookings and checkout. We do not sell customer information.
Keeping and protecting information
We keep information only for as long as reasonably needed for the purpose collected, customer support, business records and any legal or accounting requirements.
We take reasonable steps to limit access and protect customer information, but no online system can be guaranteed completely secure.
Your choices
You may ask what personal information Villa Estella holds about you, request a correction, or ask us to delete information that we no longer need to keep.
To stop WhatsApp updates, message “STOP”. For other privacy requests, email villaestellamattress@gmail.com or WhatsApp +1 869 660 1576.